Help and Contacts

Commercial department

Help and Contacts

Commercial department

HOW TO BUY
- How to buy
  
  1º. Choose a section: Classic, Casual or Sports.
  
  2º. Click the article that you want to access to different views of it, as well as its name, reference, description, price, color, available sizes, composition and care. Also find related articles at the bottom of the page.
  
  3º. Select a size and color and add the item to the shopping bag. Then you can choose "Continue Shopping" or "Buy Safely".
  
  4º. You can choose to purchase without registering, you only need to put the data of the delivery address, your contact email and phone to receive order confirmation and their respective alerts.
  
  5º. After entering your details correctly, select "Confirm".
  
  6º. Select a payment method: Visa, Mastercard, American Express and Pay Pal.
  
  7º. Check your data and confirm the request.
  
  8º. Then you will receive an email with confirmation of your order.
  
  Remember that purchases made on GiovanniGalliStore.com are completely safe, because we devote a lot of effort to implement the necessary resources to ensure the security of your purchases and your personal data.

PAYMENT METHODS
- Payment methods
  We have the following payment methods:
  
  Visa
  Visa Electron
  Mastercard
  American Express
  Paypal
- Reasons your credit card may be refused.
  Your credit card may be refused for any of the following reasons:
  - The card may have expired.
  - The credit limit may have reached. Contact your bank to check that you have not exceeded the authorized purchase limit.
  - Information entered is not correct. Check that you have filled in all required fields correctly.

REGISTER
- Register
  Register at GiovanniGalliStore.com and access to many advantages.
  
  No longer need to register upon purchase online - this will facilitate future purchases.
  
  You can check your history and status of your orders. You will regularly receive information of offers and promotions.
  
  The system will automatically recognize the user allowing a greater speed of purchase and access to your details, without having to re-enter your identity in the system.
  - Visualization and status of orders;
  - Address and personal data;
  - Giovanni Galli posts;
  - Access to your purchase history, wishlist and cancellations;
  - Suggestions;
  YOUR PRIVATE AREA IN G.G. WORLD.

DELIVERY
- Continental Portugal
  Delivery times depend on the type of delivery selected:
  - Pick me! chain stores delivery: Delivery in 48 hours (working days): - € 2.50 to Portugal;
  - Express delivery at home with Pick me! stores: 24 to 48 hours (working days): - € 3.50 to Portugal;
  For more information, please see: http://www.giovannigallistore.com/en/returns-and-shipping_id-298
- International and Portugal (Madeira)
  Delivery times depend on the type of delivery selected:
  - Spain:
  - UK, Madeira (Portugal), Germany, Spain, Austria, Belgium, Denmark, France, Netherlands, Ireland, Italy, Luxembourg,
  - Croatia, Cyprus, Czech Republic, Finland, Hungary, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Sweden
  For more information, please see: http://www.giovannigallistore.com/en/returns-and-shipping_id-298

RETURNS
- Returns
  
  If you want to return an item purchased at our website, we recommend you to do it at the site, if you have not registered as a customer you should do it through the link sent in the email to confirm your order.
  
  Returns can be made within 15 days after the receipt of order.
  
  For more information, please see: http://www.giovannigallistore.com/en/returns-and-shipping_id-298
- Portugal continental
  You can choose between a return in one of the “Pick me!” chain stores closest to your home or in case of orders with delivery at home , you can choose whether to return the order to the address indicated or one of the Pick me chain stores.
- International and Portugal (Madeira)
  In express service:
  - the collection is made by a courier of the carrier at the address indicated.
  In standard service:
  - a return label in PDF is sent to the consumer to print and present it at a packstation, post-office or drop points closest to your home.

FREQUENTLY ASKED QUESTIONS
- Where is the nearest Giovanni Galli store?
  See the address of all Giovanni Galli stores in the area Shops on the bottom bar of the website.
- How can I contact the Customer Support Department online?
  For any query about GiovanniGalliStore.com, contact the customer support department:
  
  E-mail: apoio@giovannigalli.pt
  
  Phone: +351 218 685 420
  
  Fax: +351 218 685 554
  
  The Customer Service schedule is from Monday to Friday, from 9:00 am to 1:00 pm and from 2:00 pm to 6:00 pm – schedules in Portugal (except Madeira and Azores), except holidays.
- Where can I have my order shipped to?
  
  At the moment you can only buy in Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (Mainland), Portugal (Madeira), Romania, Slovakia, Spain (Peninsula), Sweden, UK.
- Which languages is GiovanniGalli.pt available in?
  GiovanniGalliStore.com is available in Portuguese, English and Spanish.
- What payment method can I use to make my purchase?
  You can pay for your purchase with Visa, Visa Electron, Mastercard, American Express and Paypal.
- Are "out of stock" restocked?
  
  If an item is out of stock, we will try to restock it as soon as possible.
  
  If no stock is available, it will be removed from our website.
- Items labeled "Coming Soon"?
  If an item is coming soon it means that in a short time it will be available to all consumers.
- Are there special promotions of items at GiovanniGalli.pt?
  There are special promotions of items at GiovanniGalli.pt. Stay tuned!
- How do I know if there is stock available?
  
  If there is no stock available of the product you want to buy it means it is available.
  
  The sizes that appear in gray mean the items are sold out.
- Will I receive the same product that I see in the photo?
  Yes, however there may be slight color differences due to graphical resolution of the screens.
- Can I get information on my email with the latest news and offers from Giovanni Galli?
  Yes, by subscribing to the Newsletter of GiovanniGalliStore.com, you will receive information on the latest news, lookbook and events, as well as offers.
- Can I know the order status?
  Yes, by accessing the purchase history section of your account, the user can know at any time the order status.
- Can I delete any item from my shopping bag?
  
  Yes, you can delete any item you want from the shopping bag.
  
  You just cannot delete it if the order has already been submitted.
- Can I change my order?
  Yes, you can change your order if it is not already been submitted.
- Can I cancel my order?
  Yes, you can cancel your order if it is not already been submitted.
- What should I do if I receive an incorrect item?
  If you were to accidently receive an item that you did not order, you may return it, as long as it has not been used.
- Can I recover my forgotten password?
  Yes, by accessing the section "Recover my password", you can request to get your password.
- Is there a limit on purchases?
  There is no purchase limit.

CONTACTS
- Phone
  
  Telephone: +351 218 685 420 ou +351 218 685 561
  
  Fax: +351 218 685 554
  
  Horário: Monday to Friday, except holidays, from 9:00 am to 1:00 pm – and 2:00 am to 6:00 pm (Portugal schedule).
- Email
  
  Our email: apoio@giovannigalli.pt
- Address
  
  GIOVANNI GALLI
  
  Rua Cintura do Porto, Prédio B, 1º A/B
  
  1950-326 Lisbon, Portugal


Visa		Visa Electron		Mastercard		American Express		Paypal