Frequently asked questions

• Choose the category and subcategory, or use the search field to find what you are looking for.
• Click the article that you want to access to see different views of it, as well as its designation, reference, description, price, color, available sizes, composition and care. Also find related articles at the bottom of the page.
• The real colors might be slightly different from the picture due to your current screen definitions or lightning. Please check the color at the item description.
• Select a size and color and press the button “Add to Cart”. That you can choose to “Choose More” items or “Check Out”.
• You can choose to (1) access to you client area, (2) create a client area or (3) proceed with the purchase as na anonymous client. This last option will only ask for the essential information to ship the order.
• On the Summary page, you must confirm all the items and quantities you want to purchase to ensure the accuracy of the order. It’s here that you can insert any promotional code, if you have it, and also chosse if you want the order to be delivered at your address or at a CTT – Pick Up point.
• On the Identification page, you must fill your address and invoice information, as well as the payment method that can be diferente for each country.
• Then, you must accept the terms and conditions check box and select “Pay Safely”.
• After that you will receive an email with confirmation of your order.

Your credit card may be refused for any of the following reasons:

• The card may have expired.
• The credit limit may have reached. Contact your bank to check that you have not exceeded the authorized purchase limit.
• Information entered is not correct. Check that you have filled in all required fields correctly.

• Place your order and choose the ATM payment method.
• After confirmation, the payment information will be shown on the screen and you will receive an email with the same information within a maximum period of 48 hours.
• Make the payment at an ATM or Homebanking service:
  
• Select the Payments and other services menu;
• Select the Payment for services / purchases option;
• Enter the informativo you received: Entity, Reference and Value

Giovanni Galli's Online Store ensures that your information is protected. In payments via ATM, delivery times may be subject to delays, it may take between 5 to 7 days.

At the end of 48 hours of not making the payment, your order will be canceled.

Sign In and have access to many advantages:

• An easier process for your future purchases, because you’ll be able to keep your personal data as well as shipping information.
  
• Check your orders status and history.
  
• Receive information about our offers and promotions.
  
• Manage your subscriptions.
  

In order to sign in you must:

• Enter the registration page.
  
• At Customer Account subsection you must fill your e-mail address and press the button “Continue”.
  
• In order to complete your registration, you must fill in the remaining information and press the button “Done”.

Gift Card:

• Can be bought and cashed only at physical stores.
  
• Will expire six months after it’s purchase.
  
• Can only be cashed once, but you can mix with other payment methods if the purchase value is bigger that the Gift Card value.
  
• Cannot be refunded

Online Gift Card:

• Can be bought and used only at our online store.
  
• Will expire six months after it’s purchase.
  
• Can only be cashed once, but you can mix with other payment methods if the purchase value is bigger that the Gift Card value.
  
• Cannot be refunded.
  
• Giovanni Galli will not be accountable for the loss or incorrect use of the Gift Card code.
• Buy the Online Gift Card HERE

Exclusive promotions online might happen.

Stay Sharp to our website and/or social media pages.

At the product page, at the sizes menu, you will find all the sizes available for that item.

If the size presents a letter icon it is because it no longer exists in stock.

If an item is out of stock, we will try to restock it as soon as possible.

If no stock is available, it will be removed from our website.