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Shipping and Returns

  • Shipments
    • Shipping

      Mainland Portugal
      Free shipping costs for purchases above €100, otherwise the shipment costs will be payed by the customer.

      You can receive your order at a CTT store, Pick-up point or another address that you tell us.

      The shipment takes place only after we receive the payment. If you choose to pay by ATM, the shipment might take up to 7 days until it leaves our warehouse.

      On the expedition day, you will receive an e-mail with the shipping company name and tracking number.

      You should follow the order at the shipping company site, so that you can have all the information in real time.

       

       

      Internacional

      On the expedition day, you will receive an e-mail with the shipping company name and tracking number.

      You should follow the order at the shipping company site, so that you can have all the information in real time.

       

      Germany

      You can receive your order at the Adress that you tell us or at a “packstation” near you.

      On the expedition day, you’ll be informed about the delivery date.

      If the delivery cannot be closed, after the first try, the order will be sent to the closest post station, and you’ll have nine days to collect it.

       

      United Kingdom and Spain

      (United Kingdom temporarily unavailable)

      You can receive your order at the Adress that you tell us or at a “drop point” near you.

      On the expedition day, you’ll be informed about the delivery date.

      If the delivery cannot be closed, after the third try, the order will be sent to the closest “drop point”, and you’ll have nine days to collect it.

       

      In both situations, if you’re not available, and the order is sent to the nearest "CTT store/ Drop point/ Packstation", you’ll receive a warning ticket in order to collect your order.

       

      Austria, Belgium, Croatia, Cyprus, Denmark, Slovakia, France, Finland, Hungary, Netherlands, Ireland, Italy, Lithuania, Luxembourg, Malta, Monaco, Poland, Czech Republic, Romania and Sweden.


      You can receive your order at the Adress that you tell us.

      On the expedition day, you’ll be informed about the delivery date.

      If the delivery cannot be closed, after the first try, the order will be sent to the closest post station, and you’ll have nine days to collect it.

       

      Attention: Shipment deadlines might increase during Sales, Discounts and Holidays.

       

      For any other doubts, you can contact our customer support using our e-mail address: apoio@giovannigalli.pt or by phone +351 218 685 420/561.


    • Deliveries - Prices and deadlines

       

      Country

      Type of Delivery

      Delivery Deadline **

      Costs

      Portugal (Mainland)

      We do not ship to the islands

      "CTT Pick Up Point"

      Customer Adress *

      2 to 3 days

      2 to 3 days

       


      €2,50

      €3,00

       


      Spain

      Standard delivery at the address /Drop point

      Express delivery at the address /Drop point

      2 to 4 days

      1 to 2 days

      €5,50

      €12,00

      Austria, Belgium, Croatia, Cyprus, Croatia, Czech Republic, Denmark, France, Finland, Germany, Hungary,

      Netherlands, Ireland, Italy, Luxembourg, Lithuania, Malta, Monaco, Poland, Romania, Slovakia and Sweden.

      United Kingdom temporarilly unavailable

      Express delivery at the address


      €14,00


      * If the order cannot be delivered, it will be sent to the nearest CTT store or Pick Up Point.

      ** Considering business days.



    • Frequent Questions


      How can I confirm that I’ve made my purchase correctly?

      After you placed your order and made the payment, you’ll receive a confirmation e-mail from Giovanni Galli. If you do not receive the e-mail, please confirm you SPAM inmail. If, even so, you haven’t received the e-mail, please contact us by phone +351 218 685 420/561 or e-mail apoio@giovannigalli.pt.

       

      Note: The purchase and delivery country must be the same.

       

       

      What is the Tracking Number?

      It’s a service that the shipping company provides that allows you to follow your order at their website. You can follow your order in real time from the expedition until the delivery stage.


  • Returns
    • How do I return an item?

      If you wish to return an item purchased at GiovanniGalliStore.com and you’re not a registered customer, you should use the link sent with your order confirmation.

      If you are registered you should log in into your customer account and follow the return instructions.

      The return deadline is stated at 30 days after the delivery of the order.

      The first return of each order is free of costs no matter the number of items you return. Other returns will have costs applied and the customer will have to pay for them. This costs will be the same as the shipping costs mentioned above on the chart “Shipping – Costs and Deadlines”.

       

      Note: we do not accept returns for underwear, swimsuits nor socks.

       

      Repentance return: we only accept articles that are sent with the invoice and that follow the conditions mentioned bellow:

      • Not used
      • Not washed
      • With original inner and outer labels/tags
      • Whitout repairs

                                    

      Return of product with defects: It will only be possible if the item has a manufacture defect.

      After we receive the item, it will be carefully evaluated by our quality department and, if the defect is confirmed, the customer will be refunded.


       

      We do not Exchange items from the online store, the customer must proceed with a return and then make another purchase.

       

      Items bought online cannot be exchanged/returned at Giovanni Galli’s physical stores.

       

      The return of an item that was offered must be done by the person that purchased it.

       



    • Steps to follow to make the return

      Step to return an item

      To return one or more items you must follow the stepd bellow.

      National

      Mainland Portugal

      If you selected the standard delivery method, you can return the items at the nearest Pick-Up point.

      If you selected the customer address delivery method, you can return the items from your address ora t the nearest Pick-Up Point.

      In both cases you must attach the return label (that you can find inside or the order box) on the outsider of the Brown box.

       
      International 

      The return is collected by the shipping company at the address that you provide.

      To return the items, you must print the return label (that’s send as an attach within the shipment company e-mail) and place it on the exterior of the Brown box.

       


       
      Steps:
      1. Request the return

      Log In into your customer Account and open the order history. Then you should select the order and the items thata you want to return.


      2.  Packing

      Fold carefully the items and put them inside the original order package with the duplicate of the invoice.


      3. The return 

      You can deliver the closed package with the return label and deliver as instructed below.

      • Portugal:  deliver at a CTT store or "Pick-Up Point" or you can contact the shipping company directly through the number 707 200 115 to schedule the collect at your address.
      • International:  you must request the shipping company to collect the return at your address.


      4. Refund

      You’ll receive the refund after our Quality Department receive and approve the refund.

      The refund  of the paied value will be made throught the same payment method or by voucher, so that you can repurchase online.

       

      The refund voucher is valid for 1 month after it’s issued.

    • What refund methods are available at the online store?

      In the online store of Giovanni Galli the refund can be done through two methods:
      - Worth the same amount to enjoy in a new online purchase;
      - Receive the amount through the same payment method.

      The voucher has a validity of 1 month after its issue.

    • When will I receive the amount for returned item?

      After the return is approved, you’ll receive a confirmation e-mail. In a few days you’ll receive the refund according to the refund method selected (this process will have diferente deadlines due to bank communications).

       

      If the refund value is incorrect, please contact our customer support by phone +351 218 685 420/561 or e-mail apoio@giovannigalli.pt.

      Giovanni Galli has the right to refuse returns that are placed or sent after the return deadline, or if the items are not in the same conditions of when they were purchased.

       

      Attention: The refund deadline will fluctuate depending on the time taken for the return to arrive at Giovanni Galli’s office.



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