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Shipping and Returns

  • Shipments
    • Shipping
      Continental Portugal

      You can choose were you will receive your order: a CTT store or other address.


      On the expedition day, you'll be informed of the delivery date through a text message.  


      Note: The sipping in orders payed by ATM can take up to 7 days. This because we only ship after we receive the payment confirmation. 



      UK and Spain

      You can receive your order at the specified address at the time of purchase or at one of the drop points closer.
      On the shipping day, the recipient will be notified of the planned date for delivery of his order through an alert.
      If delivery is not completed due to the absence of the recipient, after the third attempt, it will be forwarded to the drop points closer, taking nine days to collect your order.
      In both situations, if the order is sent to the "Post / Drop points / Pack stations" due to absence of the recipient, it will be left a warning note to inform the customer.

       

      Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, France, Finland, Hungary, Ireland, Italy, Luxembourg, Lithuania, Luxembourg, Monaco, Netherlands, Malta, Poland, Romania, Slovakia, Sweden and Madeira (Portugal)

      You can receive your order at the specified address at the time of purchase.
      On the shipping day, the recipient will be notified of the planned date for delivery of his order through an alert.
      If the delivery is not completed due to the absence of the recipient, after the first attempt, it will be forwarded to the "Post Office" closer, taking nine days to collect your order.


      Other Countries, Portugal (Madeira) and Germany

      You can receive your order at the specified address at the time of purchase or at one of the pack stations closer. 

      On the shipping day, the recipient will be notified of the planned date for delivery of his order through an alert. 
      If the delivery is not completed due to the absence of the recipient, after the first attempt, it will be forwarded to the "Post Office" closer, taking nine days to collect your order. 


      ATTENTION: Your order can take a little longer to ship and arrive in times of sales or other promotions.

    • Deliveries - Prices and deadlines

       

      Country Type of Delivery Delivery Times** Costs

      Portugal (Continental)

       

       * We do not ship to the islands

      "CTT Pickup"

      At home*

       

      2 to 3 days

      2 to 3 days

       

      €2,50

      €3,00

       

      Spain Standard delivery at home/Drop point
      Express delivery at home/Drop point

      2 to 4 days

      1 to 2 days

      €5,50

      €12,00

      UK, Germany, Austria, Belgium, Denmark, France, Netherlands, Ireland, Italy, Luxembourg and Monaco***

      Express at home

      2 to 3 days

      €14,00

      * In case the delivery is not made due to the absence of the recipient, the item will be forwarded to one of the the chain stores "Pick me", previously chosen.

      ** Working days.

      *** Croatia, Cyprus, Czech Republic, Finland, Hungary, Lithuania, Malta, Poland, Romania, Slovakia and Sweden.


       

      Follow and Delivery

      You can find out what state is your order by accessing the "Add to cart​​" in your account. For additional information, you can contact our Customer Support department by phone number +351 218 685 420/561 or email address apoio@giovannigalli.pt.


      The moment your order leaving our warehouse, you will receive an email confirming shipping with your order number and a link to access to a page where you can follow up your order and deliver returns.


      After receiving confirmation of your order, the shipping company will contact you by sending an alert.
      In case of delivery points in the chain stores “Pick me!"/"Drop Point"/"Packstation", it will be sent a SMS with the arrival of the order to the respective point.


      ATTENTION: Your order can take a little longer to ship and  arrive in times of sales or other promotions. 

    • Frequent Questions

      How can I prove that I made my purchase correctly?

      After you paid your order, you will receive a confirmation email from us. In case of not receiving this email, we recommend you to check if it is not in your SPAM.  If you really did not receive the confirmation, we recommend you to contact our Customer Support Department by phone number +351 218 685 420/561 or email address apoio@giovannigalli.pt.

       

      Notes

      The delivery country must be the same as the purchase country. 

  • Returns
    • Frequently Asked Questions

      How do I return an item?

      If you want to return an item purchased in this website but you are not a registered customer, you should do it through the link sent in the order confirmation email. If you are a registered customer, you should use the data from your customer area and follow the instructions.

      Returns can be made within following 15 days after the receipt of order.


      ATTENTION  we only accept items with receipt and in perfect conditions: 

      • Not used
      • Not washed
      • Original tags
      • without repairs


      We don't accept returnos of underwear, swimming shorts and socks.


      Returns are free during the legal 15 days but valid only for one return per order, independant of the number products returned. 

       



    • Steps to follow to make the return

      Steps to follow to make the return

      To proceed with the return of one or more items, you should follow the next steps.

      National
      Continental Portugal
      In case of a standard delivery service, you may choose one of the “Pick Me!” stores to deliver the returning items. In case of “Home Delivery + Pick Me!” delivery service, you may choose from returning the package in a given address (the carrier will pass and pick up the delivery) or you can choose one of the “Pick Me!” stores. In both cases, you should attach the return label (which was inside the brown box) on the external part of the box.
       
      International and Portugal (Madeira)
      The collection of the returning package is made by a courier at the given address. To correctly return the package, you should print the return label sent by the courier via email and attach it on the external part of the box. 

       
      Steps:
      1. Request Return
      Access your client area and enter the order history area. In case of not being a registered client, please proceed to the return process by pressing the link sent in your order confirmation email. Afterward, you should select the order in question and the items you wish to return. It will also be necessary to choose the refund method*.

      2. Pack
      Carefully fold the returning items and place them in the original packaging with the receipt’s copy.

      3. Deliver Package
      Contact the Shipping company  th schedule the the collection. Hand over the sealed package to the courier with the return label.
      You can also deliver the package to return at a Pick Me! store. Don't forget the return label (option valid in Portugal, exept islands).

      4. Receive Refund
      The refund will be made after the Quality Department receives and approves the return.

      * The refund may be done by two different methods:
      - Gift voucher, with the value of the returned item, which can be used in our online store;
      - Receive a refund through the same method of payment done previously;

    • What refund methods are available at the online store?

      In the online store of Giovanni Galli the refund can be done through two methods:
      - Worth the same amount to enjoy in a new online purchase;
      - Receive the amount through the same payment method.

      The voucher has a validity of 1 month after its issue.

    • When will I receive the amount for returned item?

      Once approved the return, you will receive a confirmation email stating that, within a few days, you will receive the amount in your account (estimated time varies according to the banks).


      If the amount of your return is incorrect, please contact our Customer Service department by calling the phone number +351 218 685 420/561 or by sending an email to apoio@giovannigalli.pt. We will solve the problem as soon as possible.


      GiovanniGalliStore.com reserves the right to refuse returns communicated or sent outside the deadline, or items that are not in the same condition in which they were acquired.


      Please note: The amount return period depends on how long it takes to reach our warehouses.

    • Exchanges

      There's no product exchanges at www.giovannigallistore.com.The customer has to return the item and make a new purchase online.

       

      Deadline

      Exchanges must be made within 15 days from order reception.

       

      Notes:

      Purchases made on site GiovanniGalliStore.com cannot be exchanged/returned in physical stores of Giovanni Galli.

      The first return of each order is free.

      The return of an offered product must be done by the person who offered/purchased it.

      In case of cancellation or return the value of the shipping is not refunded. 
       

      Giovanni Galli does not accept returns of products that:

      - Have been washed or used (unless the product contains no information to the contrary). The customer has the right to try on clothes and shoes to test the size and shape, but cannot use them.
      - Do not maintain the original features and/or have damaged packaging (the carefully opened packaging will not be considered damaged).
      - Are not complete (eg in case of a pair of shoes, both items must be returned).
      - Have been tampered with and maintain certification label.

       

      Returns are free during the legal 15 days but valid only for one return per order, independant of the number products returned. 



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