Portugal
Free shipping costs for purchases above €100, otherwise the shipment costs will be payed by the customer.
You can receive your order at a CTT store, Pick-up point or another address that you tell us.
The shipment takes place only after we receive the payment. If you choose to pay by ATM, the shipment might take up to 7 days until it leaves our warehouse.
On the expedition day, you will receive an e-mail with the shipping company name and tracking number.
You should follow the order at the shipping company site, so that you can have all the information in real time.
Internacional
Free shipping costs for purchases above 150€, otherwise the shipment costs will be payed by the customer.
On the expedition day, you will receive an e-mail with the shipping company name and tracking number. You can follow the order at the shipping company site, so that you can have all the information in real time.
You can receive your order at any address that you tell us or at a Pick-Up Point of you choosin.
If your are not available at the time of the order delivery we will try to deliver it once again. After trying twice, your order will be sent to the nearest Pick-Up point or Post Office.
Attention: Shipment deadlines might increase during Sales, Discounts and Holidays.
For any other doubts, you can contact our customer support using our e-mail address: apoio@giovannigalli.pt or by phone +351 218 685 420/561.