Shipping and Returns

You can choose to exchange the article, but only in size, not an article with a different reference. If you want to exchange for a different item we advise you to opt for the voucher and, thus, you can use the value in the new purchase.

Refunds are always made using the same payment method as the original order.

Alternatively, you can choose to issue a voucher with the same amount as the return. In this case, a voucher will be sent to the email associated with the purchase. This voucher can be used on any purchase made in the Online Store.

If we receive a return without any type of information, we will assume the issuance of a voucher.

It is not possible to exchange personalized items.

The Online Store automatically recognizes the country from which you are accessing our website. To choose a different country, select the Change Country option at the bottom of the right side.

You have several delivery methods available to choose from, namely: home / workplace delivery, delivery to a Giovanni Galli physical store or delivery to CTT and DPD Pick Up Points (establishments that have partnerships with carriers). When placing your order, please select the most convenient delivery option.  Pleae note that delivery methods may vary depending on the country.

When your order is shipped you receive an email from Giovanni Galli informing you of the shipment. If delivery is made at home, you will receive an SMS with the estimated delivery time. If the order is delivered to a Pick Up Point, an SMS is triggered as soon as the delivery is confirmed by the Pickup Point. 

Giovanni Galli orders destined for European Union countries include in their final price illustrated on each product in the VAT online store at the rate in force. In non-EU orders, VAT is not included, so the commercial price of the product must be considered the visible value in each product.

Extra-Community orders may be subject to VAT, Customs Import Duties or other country specific taxes, payable by the recipient when receiving the order in the destination country. Orders placed through the Giovanni Galli Online Store are placed according to Incoterm Delivered Duty Unpaid (DDU Delivery with Unpaid Rights). This means that in non-EU orders Giovanni Galli does not include VAT in the final amount paid for the order or any customs duties and / or taxes. These rights / fees, if any, will always be paid by the customer. For more information on charges for delivering an online order in your country, please consult your local customs office.