You can choose to exchange the article, but only in size, not an article with a different reference. If you want to exchange for a different item we advise you to opt for the voucher and, thus, you can use the value in the new purchase.
Refunds are always made using the same payment method as the original order.
Alternatively, you can choose to issue a voucher with the same amount as the return. In this case, a voucher will be sent to the email associated with the purchase. This voucher can be used on any purchase made in the Online Store.
If we receive a return without any type of information, we will assume the issuance of a voucher.
It is not possible to exchange personalized items.